We aim to use all natural flavourings from the ingredients themselves. But for two flavours – candy floss and bubble gum – we use artificial flavourings. Why? Because although we’ve mastered making many flavours from their natural ingredients, we haven’t done so yet with those two. We don’t produce them very often, but when we do we let fans know they’re made with artificial flavourings.

The exact recipes are proprietary, but we can say that in addition to lots of fresh cream and milk, sugar, and eggs, our ice creams contain wholesome fruits, chocolate, roasted nuts, and, yes, air (although not a lot). Precisely what will depend on the flavour. Similarly, our baked goods use natural ingredients, no stupid stuff - nothing that our team wouldn’t eat ourselves. Our vegan Frozerts® are just that – no dairy, no eggs, rich and creamy without the dairy cream in our ice creams.

We have a variety of vegan offerings we call Frozert® and this is growing all the time. We aim always to have several flavours on scoop at all times together with our traditional ice cream flavours. We also offer vegan waffle cones.

What allergy? Some of us are allergic to paperwork, others hard work, and still others don’t do well in the mornings. But involving edibles, please know that all of our products are made where we handle dairy, nuts, peanuts, wheat, soy, and egg. We take precautions to keep our allergens separate from one another and from our other ingredients, but if you have an intolerance or a life-threatening allergy, please take precaution when eating our products. If in any doubt, please see the allergen/intolerance guidance sheet posted in the Shop. Best to err on the cautious side and ask our scooper as well. And please avoid the obvious: our butter pecan has pecans in it, maple walnut walnuts, peanut butter peanuts and so on. Seriously. Real ingredients, not flavourings.

There’s no gluten in any of our frozen desserts except in flavours that obviously contain it such as Oreos ‘n cream, chocolate chip cookie dough, ooey gooey butter cake, and so on. Most of our baked goods contain gluten, but some are gluten-free and vegan. If in doubt, best to ask in the Shop and read the signage/labelling. We offer GF waffle cones so just ask for one if you need it!

We pasteurise all our ice creams. The sorbets and vegan frozen desserts generally aren’t pasteurised although sometimes we’ll incorporate other ingredients that for health and safety reasons we pasteurise.

Please email it to us together with your contact information. We may ask why you chose that particular flavour and why you think it’ll be popular or, if it contains esoteric ingredients, where one can obtain them. We can test it in our development lab and possibly ask our taste tester group to put it to their tests. If we end up producing it for scooping and it’s well received, we’ll send you a gift card for you and your friends and family to enjoy a bunch of it and other products from our Cambridge shop. Nothing ventured, nothing gained!

No. Everything is and always has been biocompostable. Obviously, our handmade waffle cones are. And if a fan would rather not have one of our cones, we scoop into bagasse pots, which are a byproduct of sugar cane and sugar beet processing, and serve them with a wooden, not plastic, spoon/spade. All biocompostable. Our sampling spoons are metal and reused. We’ve never used PLA or plastic spoons or containers.

Other than the obvious ones containing liquor, some of the natural flavourings we use contain alcohol, which is used for its solvent or extractive properties. For example vanilla extract is required by some jurisdictions to be made with an alcohol and water extraction of vanilla beans. In the end, the flavourings result in the finished product in trace amounts. Still, you may not want any alcohol so it’s best to ask your scooper.

We’re developing a line of plant based frozen desserts aiming to have a rich, smooth, and dense mouthfeel with flavours that pop. “Vegan frozen desserts” can be a mouthful so we shortened the title and trademarked it. Same good product, but with a name different from the rest of the crowd.

Yes, we make almost everything from scratch to bring you the indulgent products you know as a fan or are interested in trying as a reader of this FAQ. We have a small fleet of machines we run to keep up with the demand.

First step is to contact us with your CV and explain why you think you’d like to work with us and why you’d be a good fit. There may not be an opening now, but we can keep your contact info & submission on file (really!). Warning though: Please don’t waste our time or yours if you’re allergic to hard work, being honest, or being a genuinely pleasant and caring person.